FAQs and Contact Information

Frequently Asked Questions:

1.  How do I reach the customer service at the website, who can answer my questions about products, shipping and instructions?

General Inquiries: honeybeesonline.com@gmail.com

Customers Only: can directly access our service team through your account portal at our website with any issues about your orders or email Sheri at slynnburns@gmail.com for questions about your orders only (all others use honeybeesonline.com@gmail.com) 

2.  Do you have a storefront or farm I can visit?

A: Honeybeesonline.com is a 24/7 website. 

3.  I need Winter Bee Kinds!

A: Thank you for purchasing from us.  David Burns is the original creator of the Winter Bee Kind system and your purchase from us helps us to maintain our intellectual property rights.  Others may try to replicate our system, but only we know the original recipe!  These go on sale Aug. 1 of every year, so set your calendars!

CLICK HERE FOR WINTER BEE KINDS 

4.  I'm having problems with my bees, how do I get help?

A: Oh no! We understand your concern.  That's why David has spent years becoming an EAS  Certified Master Beekeeper, and then more years developing and creating online courses that cover everything from beginner basics, to advanced beekeeping, queen rearing, spring management, overwintering your bees and more! You can find those here at our online beekeeping university. CLICK HERE FOR OUR ONLINE COURSES

David provides mentoring services in a group called BeeTeamSix that has hundreds of students, many who have gone on to become teachers, queen rearers, nuc providers and even a commercial beekeeper or two: https://www.honeybeesonline.com/mentoring-club/

David also have hundreds upon hundreds of  free youtube videos full of beekeeping content, and for those of you who have taken courses but still want to go more in depth with special circumstances, we have our consultation services.  And of course, we Livestream every Thursday night at 7 pm CT on YouTube, just to help YOU! which means you can join us, and ask a question!  He then also takes any questions he couldn't get to on Thur and answers them on YouTube on Fridays during his Green Chair Talks. This is all free information! The customer service department from the company you purchased your equipment and bees are also waiting to help you with dedicated staff (which is why we encourage you to only buy from actual beekeeping companies so you can get the service you need.) Did you also know that most counties have bee clubs, and most states have university extension offices that have dedicated staff that answer questions about honeybees?

5.  How do I find a specific YouTube video from David Burns?

A: Go to his YouTube channel page by CLICKING HERE.  On the far right (you may need to 'tab' over) you will find a search bar.  Enter any keyword you want and up will pop the videos you need! All of this is free of charge for you.  

6. What is your address?

A: Our mailing address is:

Honeybeesonline.com

PO Box 254

Catlin IL 61817

7.  How do I become a member of the BeekSquad?

A: All you have to do is join us Thursday night at 7 pm CT on YouTube for our livestream! Any and all beekeepers are considered part of the BeekSquad - no cost involved!

8.  How do I get BeekSquad merch?

A: BeekSquad merch is handled by Canndi's Creations. Click here to visit our Beeksquad merch. We are completely hands off because this is Canndi's baby! Wear your merch to your next bee club or bee conference and find other BeekSquad members-- you'll have instant friends!

 9: How do I find your Thursday night Livestreams?

A: You can search for David Burns Beekeeping on YouTube, look for the link on our facebook page or CLICK HERE every week for the new link each Thursday.

10.  I can't find the links for my online classes?

A: If you created an account, those links are always there.  And updates are also automatically made for you there as well.  We also send you the invoice with the links to your email (check your spam folder if you don't see it).  You can find invoices by putting a keyword into the search bar at the top of your email program. When all else fails, send an email to us at honeybeesonline.com@gmail.com.  

11: How did the Burns Family get started in beekeeping?

A: David began beekeeping in 1995 with a swarm out of a tree in his yard and over the next 10 years, grew with that small beginning into a honey business, selling honey, candles and soap products at fairs and vending at markets.

In 2006, along with oldest son David Terrell, daughter Karee, and wife Sheri, the family began to sell beekeeping equipment and build hives. Most of the Burns children have worked for us at one time or another and now youngest son Christian works as facility manager. From that humble beginning, this hobby grew into a business that is now dedicated primarily to educating beekeepers through books, materials, blogs, classes, speaking engagements and content creation for You Tube.

David is a 2010 Certified Master Beekeeper through the Eastern Apicultural Society and is a frequent contributor at major beekeeping conferences and conventions, can be heard on blogs, and mentors hundreds of beekeepers through his mentoring club. His digital online classes have been viewed by thousands across the US and other countries. David is also the original creator of Honeybeesonline's two most popular products: the Winter Bee Kind winter feeding system and the Burns Bees 3 Season Feeding System.

Sheri has a BA degree in leadership and management and operates the website. She also appears with David on his youtube channel and co-authored their book, "Backyard Beekeeping".

David and Sheri are the parents of 6, grandparents to 13. Traveling, singing and baking is in Sheri's blood, and David loves to ride bikes and tinker around in his workshop fixing vintage machines like typewriters.